Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS308 Mapping and Delivery Guide
Run standard diagnostic tests

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS308 - Run standard diagnostic tests
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to troubleshoot problems, identify and implement preventative maintenance techniques, and conduct diagnostic tests on a range of platforms.It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify common symptoms and preventative maintenance techniques for ICT software and hardware
  • Plan troubleshooting processes for ICT software and hardware to guide the resolution of common ICT problems based on requirements for ICT testing and maintenance
  • Determine and document common symptoms of ICT problems for ICT software and hardware to increase troubleshooting process efficiency and focus
  • Identify and select testing and preventative maintenance techniques taking into consideration the common symptoms of ICT problems to complete planning troubleshooting processes
       
Element: Operate system diagnostics
  • Run the system diagnostic program according to specifications to identify required modifications in line with requirements for ICT testing and maintenance
  • Modify the system configuration as indicated by the diagnostic program to address symptoms
  • Carry out preventative maintenance techniques to address common symptoms of ICT problems
       
Element: Monitor and remove system viruses
  • Scan system to check and maintain virus protection
  • Report identified viruses and proposed actions to superior to gain approval
  • Implement approved actions to remove detected virus infections using software tools and procedures and by restoring backups
  • Document virus symptoms and removal information to keep a record of actions for future application
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Plan troubleshooting processes for ICT software and hardware to guide the resolution of common ICT problems based on requirements for ICT testing and maintenance 
Determine and document common symptoms of ICT problems for ICT software and hardware to increase troubleshooting process efficiency and focus 
Identify and select testing and preventative maintenance techniques taking into consideration the common symptoms of ICT problems to complete planning troubleshooting processes 
Run the system diagnostic program according to specifications to identify required modifications in line with requirements for ICT testing and maintenance 
Modify the system configuration as indicated by the diagnostic program to address symptoms 
Carry out preventative maintenance techniques to address common symptoms of ICT problems 
Scan system to check and maintain virus protection 
Report identified viruses and proposed actions to superior to gain approval 
Implement approved actions to remove detected virus infections using software tools and procedures and by restoring backups 
Document virus symptoms and removal information to keep a record of actions for future application 

Forms

Assessment Cover Sheet

ICTSAS308 - Run standard diagnostic tests
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS308 - Run standard diagnostic tests

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: